Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages and send them to email@example.com.
Our team will review the damaged item and send a return shipping label free of charge.
Once your return is received and inspected, we will send you an email to notify you that we have received your damaged item.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for a different product or a refund to the original payment method depending on the reason for return.
Please note the following exceptions to our return and refund policy:
To initiate a return or exchange, please complete the following steps:
Late or missing refunds (if applicable):
If you haven’t received a refund, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To return your product, you should mail your product to:
XOMA Operations Inc.
109-19353 22 Avenue, Surrey, BC V3Z 3S6
Phone: (604) 359-4725
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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